BlueVia back on the West Coast

Feels like I’m on a bungee cord at the moment with all my to-ing and fro-ing across the atlantic, this is my 3rd trip in 2 months. A slightly different line up in personnel this time (am here with James Parton, Chris Book and Jose Valles this time) and we’re over on the west coast to spread the message about our APIs and to talk to as many developers as we can over the next few days.

Last night we were at Mobile Monday’s event in San Francisco and we had an absolutely fantastic turnout. We had sold out on tickets and people were standing at the back of the room. James Parton did the main BlueVia presentation, and we were joined onstage by our partners from Amobee, Boku and Microsoft.

We had just announced the launch of our new payments API with Boku and already we’re seeing a lot of interest in how we can facilitate in-app payments direct to the consumer’s mobile bill. There’s lots of introductory stuff, videos etc that you can pick up on the official BlueVia blog (http://blog.bluevia.com/) but the long and the short is that the API is there and live – please let us know what you think!

I’ve had a few of my pre-conceptions altered over the past couple of months – I’ve always imagined that the market here in the US was a fairly insular one and that developers were almost exclusively looking at the US market. However, at least here in California I can confidently say that isn’t the case – there was a very healthy show of hands when we asked who were targetting the consumers in Argentina, Colombia, Chile, Mexico (and soon Brazil). We’re definitely of interest to the audience there!

We’re heading up to Seattle later today to speak to the Mobile Monday (tuesday) event tonight – and then Thursday we are at the Mobile 2.0 event all day. Would love to see you there – registrations are still open at http://mobile2event.com/

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London’s burning

It’s an odd sensation, sitting in a hotel room on the other side of the world watching the news reports of the riots in London. Part of me has a small thrill that people are still capable of rising up like this, another part of me is shocked at the senseless damage that is being caused by thieves riding on the back of it, a final part of me is asking “why Ealing?” just as I’m about to move there…

I’ve just read a nice blog from Penny Red:

In one NBC report, a young man in Tottenham was asked if rioting really achieved anything:
“Yes,” said the young man. “You wouldn’t be talking to me now if we didn’t riot, would you?”
“Two months ago we marched to Scotland Yard, more than 2,000 of us, all blacks, and it was peaceful and calm and you know what? Not a word in the press. Last night a bit of rioting and looting and look around you.”
Eavesdropping from among the onlookers, I looked around. A dozen TV crews and newspaper reporters interviewing the young men everywhere.

People don’t start out as radicals – they start out as moderate people with a genuine grievance. It’s only when those grievances are ignored that anger and frustration build up. The best way to keep people in the moderate camp – talk to them, engage with them, show that you DO actually understand.

In all probablity, there has been one legitimate protest and then a dozen inexcusable copycat riots. With those copy-cats, thieves and general troublemakers – I’ve no sympathy, I hope you get caught, I hope you do time!

So to our political classes I say this… You failed! You clearly haven’t engaged, so for heaven’s sake don’t compound your failure by just standing in front of a camera and spouting the usual drivel about condemning the violence…. Get off your ass and actually do something!

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Lollapalooza day 3

Oh my, what a day… Woke up this morning to RAIN, and not just a little bit – it was coming down in bucketloads… Oh my, that probably means it’s going to be Glasto-style mud in Grant Park.

I lazed about for the morning, and by lunchtime the sun was back in the sky – so looked like normal service was resumed. As it was bound to be muddy I donned a pair of shoes I didn’t care about and headed down to the park to have a mooch around.

First band I really wanted to see was The Cars, and they were pretty good fun. You realise just how long ago the 80s were… and despite the drummer playing a rather gutless electronic kit, the band rolled out all their hits – singalong time!

Dived off to get something to eat and oh-noes, the rain arrives… with it’s chums thunderbolts and lightning… There’s no point trying to get under cover, the rain is hard and relentless, so I just quickly gave up and embraced the wet! I’m just soaked, head to toe… my phone has packed up… yikes! (looks like I’m staying in touch via hashblue.com for the rest of the week)

Wandered over to see the Arctic Monkeys, whose set was delayed by the storm by 30 mins – Alex Turner wanders on and introduces themeselves as from “High Green, Sheffield…. Australia” (I think I’m the only one laughing at that). I have to say I was mightily impressed, in a slightly curtailed set (45 mins) they belted it out with the usual cynicism and panache. Alex is also sporting a new punkish haircut, which I have to say I would have loved 20 years ago!

I’m in a good spot near the mixing desk and there’s only 45 mins to the Foos, so there’s no way on earth I’m moving. The crowd around me are a good laugh and we form our own “great wall” preventing people pushing in front. Anticipation builds… this is the band we’ve all REALLY come to see… Also building, over the spectacular Chicago skyline are more dark, ominous looking clouds…

Bang on 8:00 and on stage they come… the cheers are immense and EVERYONE is singing along to every word. Three songs in and the heavens open… now I thought it was raining hard before (and I’m from Manchester, where we like to think we know a thing or two about rain) but it’s coming down HARD. The skyline behind us has completely vanished, but the band keeps on playing and the crowd keeps on singing.

Dave is in happy mood, and it shows – he doesn’t once do his “hard rock stare” and serious face, he knows he has a good crowd in front of him, willing to risk drowning to have a good time so on he goes… As usual, the hits are coming thick and fast – a mix of old and new… but everyone knows the words. “Rope”, “My Hero”, “Learn to Fly” all met with equal gusto… It’s getting close to 9:45 (and the place has a strict 10:00 curfew) so Dave says, “no encores – we’ll play until they tell us to stop” – unbelievably they run out of time before playing “All My Life” (you’d think after I flew all this way they would play my favourite song) but all the same – a great set and a great end to a wonderful festival. The muddy throngs then trooped their way out of Grant Park, and I was still tight amongst them as I get back to my hotel halfway up North Michigan Ave. I’m cold, I’m wet – so straight into the shower… then down to the bar to write this (and enjoy a beverage or 2)!

So Lolla is over… Totally unlike Glastonbury, there’s none of the alternative scene here, and of course no camping, but all the same – a lot of music and a lot of fun! Would definitely consider coming back (ideally with a bit more company – Vanda, whose idea this was hasn’t really been around)

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Chicago / Lollapalooza days 1&2

The Beehive - Chicago

The Beehive - I used to work here...

Holiday time, and I’m in back the Windy City for the first time in over 10 years. I used to come out here regularly for work (as head office for Encylopaedia Britannica is here) and it was somewhere I really enjoyed coming. So 10 years later – what has changed? Will I still remember my way around? Do the Cubs still suck?
(answers being “not too much”, “just about” and “of course they do”)

Got in on late Wednesday night after a rather stressful journey (had a connection in New York that I nearly missed thanks to a phenomenally long wait at JFK immigration) and crashed – so it was a hot an sticky Thursday morning that saw me venture out and hit the shops, as usual I brought a half-empty case with me – so was good to wander round and pick up a few “bargains” whilst getting my bearings again. That night I met up with Vanda (who is doing an improv course over here) and her classmates – we hit a couple of bars including the famous Green Mill for a bit of swing music and dancing before heading off and watching an improv show. Lots of messing around and, for some inexplicable reason speaking German on the way back with Lynne.

Lolla – day 1
So Friday arrives and it’s time for the festival – and man, it’s HOT… I’ve come prepared though, factor 35 suncream and a silly hat. As Vanda is studying I’m on my own for most of the day – so I mooch around the various stages checking out bands.
First act up – Ruby Jane, young female singer/songwriter with a sort of country rock thing going on. Usually I steer clear of music with fiddles, but she was very good – so I’ll have to reconsider that policy.

The Vaccines

The Vaccines

Then, off to see The Vaccines whose very British, snide lyrics over some relentlessly catchy rythms and tunes went down well with the crowd (and with me).
The way the stages are organised is quite clever, there are two main areas, but each of those has two stages – so the second a band finishes on one stage it’s possible to walk a couple hundred meters to see another band start. So I did just that to watch The Naked and the Famous – I didn’t know this lot at all, apparently they are from NZ. Happy sounding electropop, but not really my thing so I wandered to the other end of the site (meh).
Grace Potter and the Nocturnals came on, and I didn’t really get them. Apparently they are pretty good, but the first 2 songs didn’t grab me, so I wandered off again to try and find some shade for a bit and cool down some.
I was very keen to get a pic with Tinie Tempah (if only to wind up Paul at work) but the lines at the autograph tents were HUGE and they were forcing you to buy stuff to have signed – and frankly that all seemed like too much effort.
White Lies were good, but I cut them short to watch The Kills and can say NOW I understand why people get excited about Alison Mosshart… :)
Vanda finally made it to the site, so we grabbed a bit to eat and then watched OK Go whose colourful suits made me think this is what Teletubbies live must look like. :) They have a lot of very poppy tunes and were great, although their BIG tune (Here I Go Again… the one on YouTube…) they held back presumably so folks didn’t wander off. Well Muse were coming up, so sorry – we wandered off anyway.

So the headliners…. Lolla has 2 headliners each night, one at each end of the site – so the choice was Muse or Coldplay. Not really a question for me. They came on and did their thing – it was loud, singalong stuff. Matt seemed in mischievous mood and looked like he was trying to mess up Dom on drums. Still the noise, coupled with the view of the skyline behind us was a great experience.

Chicago Skyline

Never bored of this view

Getting out the site took a while – there’s no camping so 90,000 people need to get out the site and onto the streets so they drip feed people out by funnelling a lot of the exits. Only about a mile to walk back to the hotel, which was fine until I get to the top of Whacker Drive and realise there has just been a road traffic accident and a girl on a bike has tangled with a truck. She was clearly dead and the truck driver was being comforted by a passer by. The emergency vehicles were just arriving, but it was all too late. It was a rather upsetting end to the day – and is the reason this blog didn’t get written yesterday night. :( Note – I read today about the accident, seems the truck driver was blameless and that the girl had lost balance waiting at the red light, fallen under the truck which then moved forward as the lights changed.

Lolla day 2
Started the day meeting Vanda for breakfast at 11th City Diner which was nice. Vanda is feeling bad as having invited me out here for the festival she’s missing most of it and won’t be coming at all today, ah well – I’ll amuse myself. Luckily the day is *slightly* cooler, there has been a bit of rain (which means a little festival mud) but the humidity is high.. sweltering!

Music Unlimited Stage

Music Unlimited Stage - Day 2

Black Lips were first up, not at all bad… On Thursday I had been tipped to go see Death From Above 1979 but I have to say they didn’t do it for me, so off I wandered and saw Big Audio Dynamite instead – they were good fun, and played all the hits so I stuck around for their whole set before walking to catch 2nd hald of Deftones. To be honest, they were a bit of a let down – they were having massive sound problems… (at least I hope they were)
Ellie Goulding did her very British pop act and was a hit with the crowd, “cos you’re making me smile quite a lot” and then I walked down to watch Cee Lo Green. Cee Lo was great – wearing an outfit that was simply spectacular (spiked shoulderpads) and with an all-girl backing band that were dressed straight out of a 70s exploitation movie. He belted out all his hits to a crowd that I think was feeling the heat, but did so with a lot of energy and humour.
Twat with flags

Here to ruin the view for people behind... Fortunately not so many of these selfish idiots here, let's hope they get banned before it gets like glasto where you can't see a thing

Lykkie Li from Sweden was great – and had packed out one of the smaller side stages. Great songs that I’ll be buying when I get back. And then it was decision time for the headliner…. My Morning Jacket or Eminem. Marshall won… the show begins and we’re all invited to witness Eminem’s RECOVERY. I’m not a huge rap fan, but have to say that he’s clever – and has a back-catalogue bigger than I would have thought. I’m also the only one in the crowd it seems who doesn’t know every word to every song… :) The set is loud and slick – Marshall doesn’t smile much through it, but it’s good to see him back after a long break. Eminem, it DID feel empty without you…

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Customer service – Amazon, you sucked this time! [edit - but then you fixed it, so we're cool again :)]

Edit: Am very happy to report that since writing the post below, today my issue was fixed. I was able to contribute to Julia’s project and I’m friends again with Amazon :)
Don’t ask me how, but apparently at some point in the past by playing with either EC2 or mechanical turk I had managed to create duplicate accounts on Amazon.com and the accounts were in conflict, and it was this that was confusing the payments platform.

Many thanks to Daniella Jaeger at Kickstarter who was persistent and made sure to get to the root of the issue. She managed to put me in direct contact with the equally wonderful Andrew Lockwood at Amazon who untangled the account mess and got everything back in-line. It wasn’t a particularly large transaction, but they both persisted with the issue until it was fixed and gave a great service and put a smile back on my face. I hope the feedback of the experience is of some value to the Amazon team, usually they are a dream to deal with.

So Ms. Nunes – if you get to read this, pressure is now on you to make a totally kick-ass album! ;)

– ORIGINAL POST STARTS HERE –

Customer Care – When it’s good, it can really enhance a customer’s view of a company. When it’s bad – it really can turn a drama into a crisis.

In the past couple of weeks I’ve had cause to contact a few customer care teams from a few companies, and have covered the whole gamut of experience – from GREAT through to FRICKIN AWFUL.

Let’s start with the GREAT – and it was HSBC!

A very common scenario – I lost my wallet… d’oh!!! Cards all gone… I phoned the desk and within a couple of minutes of identity verification, we had checked that the cards hadn’t been used and they were cancelled, replacement cards on their way. I was in a bit of a panic, as I was scheduled to fly out on the Friday to spend a week overseas, but the lady on the end of the line did some checking and said the cards would be with me in time, and indeed – they were. In the meanwhile they said, head into the branch with some ID and they can sort you out some cash. I did, and within a few minutes walked out with enough cash to safely see me through until the new card arrived.

OK – so this is a fairly common occurence and the “scripts” for dealing with it are pretty established. So why did this work for me as an experience?

  • I spoke to human beings at every stage of the problem
  • I was repeatedly asked if anything more could be done to help
  • They fixed my issue

Let’s do the complete contrast with Amazon Payments with whom I have had a frankly AWFUL time this last week. Now I’m a fairly regular user of Amazon’s services and usually have nothing but good things to say about them, however on this occasion they have let me down badly.

I had spotted a project on Kickstarter.com that I wanted to support – a new album being made by Julia Nunes, who is someone I follow regularly on YouTube. Being more than happy to support her (and being in the market for a snazzy t-shirt) I pledged my $50. For payment I was referred to Amazon Payments where I logged the card details and sat back waiting for the project to get going.

Then, as described above – I lost my wallet and the cards got cancelled.

The billing event came and I was sent an email from both Amazon and Kickstarter saying there was a problem, but “Don’t worry” they say – “it’s easy to fix”.

Kickstarter

It's an easy fix

So I click on the link provided and authenticate against Amazon and am instantly presented with this screen.

Give us lots of impossible information

Spot the problem? I don’t live in the US – so how am I supposed to get past this screen. To add insult to injury, it’s forcing me to expand my account for reasons nothing to do with my transaction. I’m not trying to do money transfers etc… GRRRRR!

So I then attempt to contact Amazon, and this opens up a whole new world of hurt. Initially I sent them an email, to which I got a templated response – apparently I’d sent using the wrong email. Oops!
A little bit of digging and I find a page inviting me to talk to them by phone. OK, it means an international call – but no big deal (I can use skype) and I’ll get this sorted in no time…. Sounds simple right?

Call us - or don't

Rats! They won’t let me call them, they will only call me and they only do this if I’m in North America… sigh.

So I click on the Live Chat option and talk to someone who asks me a lot of questions and then at the end says “I’ve emailed this to the payments department, they will get back to you in 48 hours”. Hmmm, not exactly instant response but OK I guess – I wait for the response.

The response duly comes (about 36 hours later) and it’s as if nobody has listened to a word I say. “Just click on the link at kickstarter and register the new card.” Well, if you had listened you would know that’s exactly what I was trying to do…

Undeterred I try again, this time again by email…. I send a blow-by-blow account of all the steps I go through and exactly where the problem lies. I gave all my contact details 24 hours later I get another response – virtually identical to the first one!!! Ever wanted to make a customer angry? This is exactly the way to do it…

So unfortunately it looks like I’m not going to be funding Julia’s project. At least I know that she was MASSIVELY overfunded and that my $50 isn’t going to make or break her – but I’m left deeply frustrated by the whole affair and I have to say that Amazon have gone down several rungs in my opinion. I certainly won’t be using their payments service again.

So 4 tenets or customer service I believe Amazon could learn…

  • Let customers talk to you – why impose artificial barriers?
  • Listen to what they tell you
  • Don’t give formulaic answers – especially when this is the 3rd / 4th communique – this should suggest the problem isn’t straightforward and needs to be dealt with by someone outside of the call center.
  • Don’t then send emails asking “did I solve your problem?” when you haven’t even tried

Going to have a cup of tea and little lie down now.

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WIP – The Muther! of all Hackathons

Wip logoI’ve have the great pleasure this week to be in California, the primary reason for the trip being to attend the Wireless Industry Partners “Muther! of all Hackathons” in Mountain View.

For BlueVia, this was something of a leap into the unknown – Telefónica doesn’t have a US consumer presence so would the developer audience here embrace us?  Would we be able to convince them that we had the tools to help them create something wonderful?  Would they appreciate that there is a huge untapped market on their doorstep in the shape of Latin and South America?

So Friday morning – 6:00am the merry band of myself, Tom and Andres set off from the hotel in San Francisco and jumped onto the train for Mountain View.  We were running a masterclass at 9:00am and unfortunately one of our speaking partners from Microsoft had been forced to cancel, so there was some last minute rearrangement of slides on the train.

We arrived at the venue, the Computer History Museum, and got ourselves set up. The registration desk was piled high with name badges – 450 people had registered to attend so we were looking forward to some good engagement.  The format of the event was fairly simple – the first part of the day consisted of a number of masterclasses given by the various sponsors and then there was a “tool-pitch” where in one room all the vendors gave a quick “why you should use our stuff” and laid out the various prizes that were on offer.  After that – time to hack!  24 hours of coding to create something wonderful – then a 2 hour session during which each project would get 3 minutes to present / demo their creations to the panels of judges.

9am day 1 - the first BlueVia masterclass

I was pleasantly surprised by the engagement we received – as I said, we don’t really work in the US but even so, we had 7 projects use our APIs over the weekend. Andres and I were kept busy running between the teams, helping them get the SDKs set up, explaining the more arcane elements of the oAuth process and getting them through to the stage where they can get started.  Was immensely tiring – but good fun at the same time.  As the evening rolled on, it actually seemed more people arrived (those that hadn’t managed to take the Friday off work) so even at midnight we were getting new people coming and talking to us. Luckily a healthy (!) supply of tacos and beer was there to provide fuel.

We hadn’t really intended to stay so late, we had imagined that most people would have homes to go to, but we were busy enough to easily miss our last train back to SF and so were committed! By 1:30am though things had quietened down a little for us, and the combination of jetlag, an early wake-up and a full-on day was taking it’s toll so we found a local hotel and grabbed 4 precious hours sleep.

Morning, RedBull, back in action!

RedBull

Breakfast, day 2

The teams were still hard at work, a good number had pulled all nighters – kudos to them!  Andres and myself were doing some last minute debugging with people whilst Tom got himself ready for the judging. 1:00 came around and everyone gathered together for the presentations.

Gathering up for the pitches

Now 3 mins isn’t exactly a long time to pitch your work, and it’s true that the best hackers aren’t always the best presenters, but when there are 60 projects to get through there really isn’t much alternative, but there had been some assistance in masterclasses and barcamps on “how (not) to make a great pitch” consisting of several VCs. You could tell the ones that had taken note.  Simplicity is definitely the key – don’t try and describe 30 features, describe 2 or 3.  The audience was incredibly patient though, and gave the same attention to the last pitch as it did to the first.  There were some really interesting ideas – some used our stuff, others didn’t, some had been targeting specific competitions and prizes, some had been written for the pure joy of it.

In the end though, we had to award our prizes:

Alert4U – produced by the Code Blue team was our clear winner. In it’s conception very simple, in it’s execution quite elegant and with an immediately obvious business model. It also used our SMS and Location APIs in a neat fashion.  We’re looking forward to working with Ash and the team on helping bring that app to market!

HelpMe – by Amir and Bess was a good runner-up, it used several of our APIs in order to get attention in the event of an emergency. The “big red button” idea isn’t exactly new – but the guys had tried out a number of potential input mechanisms and then used those along with location API to try and get help to those that needed it.  To bring this to market, the team possibly need to aim at a more general scenario – earthquakes and tsunamis aren’t exactly commonplace in *most* of our territories, but the potential applications were clear enough that we were happy to award a prize. :)

Tap Shake Client – by Yosun Chang by was possibly a surprise choice on our part, but the concept was so innovative that Tom in particular was a big fan of this app. The concept was very simple – for visually impared users provide a simple tap-interface on the screen, using long and short taps to do a braile-style input. The “shake” bit came from shaking the handset to clear – just like and etch-a-sketch of old!

And then that was that!  40 hours later, Tom and I are back at the hotel – Andres is at the airport getting ready to head off to another conference in Bogotar, Colombia and the only thing on anyones’ mind is SLEEP!

Great event though, and we were happy to take part. There is no substitute for working directly with developers to learn what’s good about your product, and where you have some room for improvement – and the emails are already flying around to try and make our next release even better.

 

 

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A gazillion statistics on mobile development

Can be yours for free!   http://www.visionmobile.com/devecon.php

BlueVia has sponsored the report which was produced by Vision Mobile.   Here’s the summary:

Developer Economics 2011 is the quintessential mobile developer research report. In this second annual report, we explore both what drives developer mindshare, and how brands are fast-forwarding into the world of mobile.

Developer Economics 2011 takes the reader across the entire developer journey, from the shift of mindshare and why “users can buy you love,” to how money is made in mobile. It covers the hottest issues, from app design and promotion to monetisation and user support.

As always – love to hear feedback.

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BlueVia 1.3 is out!

So today we launched an update to BlueVia.com which contains some good stuff!

Germany and Spain join the party, meaning we’re now live in 7 countries (with more to come!) and in the UK we launched the Location API, allowing you to do free (yes, FREE) location lookups.

Much to do still, and yours truly will be working on some tutorial videos over the next few weeks – which has been an entertaining process so far (and much harder than I imagined).  It’s funny, as you think you know a topic backwards – then under the pressure of a camera you suddenly find that “Um” and “Err” preface every sentence.  So, next week – more of a script and less improv! :D

This is all part of me taking on a slightly larger role and getting more involved in the marketing side, which is something I’ve been keen to do for a while.   To reflect this, I’ve even been granted my own BlueVia mail account, so nick@bluevia.com is now the best place to reach me for any BlueVia / developer related messages.

Here’s the updated table of the APIs we’re now supporting in release 1.3 – ply me with drinks and I might be persuaded to let slip that version 1.4 is only a few weeks away…

API table for BlueVia 1.3

BlueVia 1.3

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LA Noire – new standards in gaming motion capture

Ever since there were computers to play games on, I’ve played computer games. Casting my mind back, I think my first computer gaming experience was on the Commodore PET and involved flying a B1 bomber around…  the experience was a triumph of minimalism…  Green text on a black screen – and I was hooked.

Gaming oldskool - Commodore Image © Malcolm Farmer - via Wikimedia

Well, that was about 1982 and happily things have moved on apace, so last night on the way home I picked up Rockstar’s latest offering – “LA Noire” (was needing something of a diversion from WoW).   I’ve always enjoyed Rockstar’s games – the GTA series and offered a highly amusing gameplay with a high degree of “cinematic” content.

This is the area that games and computer graphics as a whole have struggled with for a while – the realism was getting “better” but we entered that zone between which something was clearly artificial, and where our brains would identify that this was something trying to look human, but not quite right…  the result was generally unsettling.

Here’s an example – on a visit to our R&D center in Barcelona last year I was mapped and an avatar generated of me. The process didn’t take long, and I simply stood in a large room where I was snapped by 14 cameras from all angles. The resulting avatar was then animated – as you can see it’s not bad (these were done very quickly, so don’t expect polish!) but overall your brain says “It’s not right, Nick’s a MUCH better dancer than that…”.  ;) TID_O2_Avatar.Dance

I haven’t yet read up on how they did it, but facial animation is just amazing in LA Noire. On my XBox360 (and I’ve no reason to think it’s different on the PS3) I found myself asking whether this was animation or actual cinematic content that that had been mapped onto avatars.   Realism has taken a HUGE step forwards, the characters have real dramatic realism.

Gaming nooskool - LA Noire © Rockstar Games

Going to have to chat about this with Sarah Perry, whose company, Shapes In Motion specialises in training animators and actors working in motion capture.  For more details on them, visit http://www.shapesinmotion.com/

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Roger Waters – The Wall

So at the weekend I was lucky enough to go see The Wall performed live at The O2 in London.   As a teenager this was one of my favourite albums, the anthems of alienation and isolation are irresistable at that age I think.

I had seen Roger Waters live before at Glastonbury, but this was the full “The Wall” performance and I was rather excited. :)    Happily, it more than lived up to expectations!

I had never been to The O2 / Millenium Dome before, and from outside I have to say it doesn’t look like much – and the endless rows of eateries and bars inside does little to sell it, however once we got into the main theater I really got an eyeful of how frickin’ big the place is. Our seats up in the top-tier were kinda dizzying.

The O2

View from the gods... @The O2 London

Anyways – suffice to say the concert was fantastic. Roger’s voice hasn’t changed one bit, and he still belts out the songs with venom. The stage show is little short of amazing – the projections, the inflatables, the fighter plane… (!)  I did take a lot of pics with the phone, but none of them did it justice, so I’ll link the pics someone else took and posted here on Flickr.

There was rumour that Nick Mason and Dave Gilmour were making appearances – sadly not tonight, (would have been awesome to say “I saw Floyd”) but that didn’t take away from a great gig.

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